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Delete Your Account

You can ask us to delete your Humancare Connect account from this website or from the mobile app. This page explains how to submit a request, what happens next, which information we delete and which we keep, and how to reach us if you need help.

How to Request Deletion on the Website

  1. Log in to your account at humancareconnect.co with your registered email and password, or with Google.
  2. Open Profile Settings from the account menu.
  3. Scroll to the Delete account section at the bottom of the page and select Delete my account.
  4. Read the information shown, optionally tell us why you are leaving, tick the confirmation box and select Submit deletion request.

Log in and go to Profile Settings

How to Request Deletion in the Mobile App

  1. Open the Humancare Connect app and sign in.
  2. On the Home screen, tap your profile circle (your initial, at the top right) to open your Account page.
  3. In the Danger Zone section, select Delete My Account.
  4. Review the information, optionally add a reason, confirm, and submit your request.

What Happens Next

  • Deletion is not instant. Your request is sent to our team, who review it. We email you when we receive it and again once it has been processed.
  • Until your request is processed your account stays active and you can keep using it.
  • While a request is pending you can cancel it from Profile Settings on the website.
  • If we are unable to complete a request we will email you, and your account will remain active. You can submit a new request at any time.

What We Delete

When your request is approved, your account is deleted and you can no longer sign in. This removes the information stored in your account profile, including:

  • Your name, email address and mobile number
  • Your date of birth, gender and location details
  • Your sign-in details (your password and any linked Google or Apple sign-in)
  • Your consent settings stored on the account

What We Keep

Some information is not removed when your account is deleted because we are required to keep it, or need it to run and protect the service. This includes:

  • Appointment and consultation history, including consultation notes
  • Payment records and invoices
  • Medical records, such as prescriptions and medical certificates
  • Activity and security logs, and records of the consents you gave

Medical and billing records are retained as required by applicable law. Records that are no longer required are deleted in line with our data-retention schedule.

To understand how your information is used and kept, please read our Privacy Policy.

Need Help?

If you cannot sign in, cannot complete the steps above, or have questions about your personal data, email our support team at support@humancareconnect.co from the email address registered on your account, and we will help.

Contact Us

For any questions or to exercise your rights under this policy, contact us at:

Humancare Connect, Inc.,
4 Peddlers Row, 1091, Newark, DE 19702, USA

Phone: +1 302 303 3993

Email: support@humancareconnect.co