Refund & Cancellation Policy
This Refund and Cancellation Policy explains how Humancare Connect, Inc. handles appointment cancellations, rescheduling, and refund requests for services provided through the Humancare Connect platform. We are committed to being fair and transparent about how fees are handled.
Cancellations by Patients
You may cancel a scheduled appointment at no charge if you do so at least 24 hours before the appointment time. To cancel, log in to your account and use the appointment management feature, or contact our support team. Cancellations made less than 24 hours before the scheduled appointment time may be subject to a late cancellation fee.
Cancellations by Providers
In the event your provider cancels your appointment, you will be notified as promptly as possible. You will be offered the choice to reschedule at no additional charge or to receive a full refund for the cancelled session.
No-Show Policy and Rescheduling
If you do not attend your scheduled appointment and have not cancelled in advance, you may be charged the full appointment fee. No-show fees are non-refundable. Repeated no-shows may result in restrictions on future booking activity on the Platform.
Eligible Refunds
Refunds are issued when your provider cancels and you elect not to reschedule, when a technical failure caused by our Platform prevents the consultation from taking place, when a duplicate charge has occurred due to a Platform error, or when services were not delivered as described at the time of booking.
Non-Refundable Circumstances
The following circumstances are generally not eligible for refunds: no-shows and late cancellations as described above; consultations where the provider exercised clinical judgment not to issue a specific prescription or treatment the patient requested — providers make clinical decisions independently; and dissatisfaction with a clinical recommendation that was appropriately delivered.
How Refunds Are Processed
The following circumstances are generally not eligible for refunds: no-shows and late cancellations as described above; consultations where the provider exercised clinical judgment not to issue a specific prescription or treatment the patient requested — providers make clinical decisions independently; and dissatisfaction with a clinical recommendation that was appropriately delivered.
Subscription and Membership Plans
If you have subscribed to a membership or recurring plan, cancellation will take effect at the end of the current billing cycle. Partial-period refunds are not available for subscription plans unless required by applicable law.
Contact Us
For any questions or to exercise your rights under this policy, contact us at:
Humancare Connect, Inc.,
4 Peddlers Row, 1091, Newark, DE 19702, USA
Phone: +1 302 303 3993
Email: support@humancareconnect.co